Issue
1. Cannot find your TV?
1.1. Currently we only support SS and LG TV. The others can not work with this app.
1.2. Please make sure your TV and mobile phone are connected to the same Wifi network so that they can detect each other. Also please make sure your network connection is stable.
1.3. Check your Local Network Permission is switched on or off. You can follow these steps: On your mobile phone —> Settings —> Privacy —> Local Network —> Switch on at this app.
1.4. Something may happen in the local network so your iPhone can not detect your smart TV. So please turn the TV off, then turn on your TV to restart the process. Do the same thing with your iPhone, please close the app and then open again.
1.5. If your TV has not been found, please send us a Problems Report at Settings screen so that we can know which problems you are facing and we will fix it. Please make sure you will describe problems detailly.
1.6 Clear all External Connected Devices on your TV:
1.6.1 LG steps: on Your TV --> All Settings --> Network --> LG Connect Apps --> Disconnect All Connections --> Yes
1.6.2 SS steps: on Your TV —> Settings --> General —> External Device Manager --> Device Connection Manager --> Selected all and delete
2. Found but cannot be connected?
2.1. Refactoring your TV to initial installation can help:
2.1.1 With SS TV: Settings —> General —> Reset.
2.1.2 With LG TV: Settings —> All Settings —> General —> Reset To Initial Settings.
2.2. Turn off (Press Power button) your TV then turn on (Press Power button), then connect.
2.3. When connecting to your TV for the first time. The app will try to get your TV Permission to control and cast media to your TV. So please make sure you Allow by:
2.3.1. With SS TV: use the physical remote and tap the OK button every time the Pop-Up window is shown at the Top-Right Corner on your TV. If you want to do this process just one time, please follow these steps: on your TV —> open Settings --> General --> External Device Manager --> Device Connection Manager --> Access Notification --> First Time Only.
2.3.2. With LG TV: a Code will be shown on your TV, then type it in your iPhone when being asked.
3. Cannot see any songs in-app?
3.1. Songs from Apple Music’s paid plan cannot be used by any other apps because of the Apple Policy.
3.2. Our app can find songs from:
3.2.1. Imported from externals by using your computer.
3.2.2. Purchased from itune Store.
4. Cannot cast video, photo, music?
4.1. Some media will have a big size so that the app can take more time to convert and prepare to your TV. Please be patient.
5. Cannot upgrade Premium mode?
5.1. Please contact us through email in the Settings screen and describe your problems detailly. We are so sorry for that.
General
1. What is ‘Universal Remote TV Smart App’?
‘Universal Remote TV Smart App’ is an iOS application that can replace your physical LG or SS Smart TV remotes in a matter of seconds. With a few simple taps and no setup required, it is the most convenient way to control your LG and SS televisions using your phone. It also allows you to cast your photos and videos directly on your TV.
2. How can I connect this app with my TV?
In order for your device to detect and find your Smart TV, both devices need to be connected to the same WiFi network. That’s it!
Please note that if you have just turned on your Smart TV, it may take up to 2 minutes for your device to find it wirelessly. If you experience difficulties with connecting your Smart TV to the application, please contact us at [email protected].
3. Is ‘Universal Remote TV Smart App’ free?
Absolutely. However, free users are limited in terms of how long they can use our product, as well as receiving both banner and interstitial (full-screen) ads. Subscribed users can use the app without limits and benefit from an ad-free experience.
4. How does ‘Universal Remote TV Smart App’ work?
Using your WiFi network connection to create a secure communication channel, our application connects your device to your Smart TV seamlessly.
5. Is ‘Universal Remote TV Smart App’ safe?
‘Universal Remote TV Smart App’ uses only your own private WiFi connection in order to link your Smart TV with your phone. This app does not collect any data whatsoever.
6. How can I unsubscribe from ‘Universal Remote TV Smart App’ Premium service?
You can manage all of your app subscriptions through your iTunes Account Settings by following these instructions:
1. Launch the Settings app. 2. Tap iTunes & App Store. 3. Tap on your Apple ID. 4. Tap View Apple ID when the pop-up window appears. 5. Enter your Apple ID password or fingerprint ID when prompted. 6. Tap Subscriptions. 7. Tap the Subscription you want to manage.